A call center agency or BPO (Business Process Outsourcing) call center is a company that handles incoming and/or outgoing customer calls on behalf of other businesses. They manage a variety of tasks like customer support, sales, technical assistance, and telemarketing.

• Cost savings: Outsourcing call center operations can be more cost-effective than hiring and training in-house staff.
• Expertise: Call center agencies specialize in customer interactions and have experienced agents.
• Scalability: They can easily scale up or down to meet your business needs.
• 24/7 Availability: Many offer round-the-clock service to ensure your customers are always supported.
• Focus on Core Business: Outsourcing frees you up to focus on your core business activities.

• Inbound Services: Customer support, technical support, order taking, appointment scheduling, etc.
• Outbound Services: Telemarketing, lead generation, sales, surveys, debt collection, etc.
• Back-Office Services: Data entry, claims processing, order fulfillment, etc.

• Define your needs: Determine the types of services you need, the volume of calls, and your budget.
• Research and compare: Look for agencies with experience in your industry, a good reputation, and positive reviews.
• Ask for references: Talk to other businesses that have used their services.
• Get quotes: Compare pricing and service packages from different agencies.

While both handle call center services, BPOs often offer a wider range of services beyond just phone calls, including back-office processes, IT support, and more.